Your satisfaction is our priority - learn about our fair and transparent policies
As a fresh produce business, we process orders quickly to ensure peak quality. You can cancel your order under the following conditions:
Free cancellation with full refund within 24 hours of placing your order.
Partial refund may apply if cancellation occurs after order processing has begun.
Cannot be cancelled once shipped. Refund available only for damaged or quality issues.
To cancel your order, please contact us immediately:
We offer refunds in the following circumstances:
Refunds for mushrooms that arrive spoiled, damaged, or not fresh upon delivery. Must be reported within 24 hours of delivery.
Refunds for orders that don't arrive, arrive late significantly past our promised timeframe, or are delivered to the wrong address.
Full refunds for duplicate charges, incorrect amounts charged, or unauthorized transactions that we can verify.
Partial refunds when items are unavailable at time of fulfillment, with an option to substitute with equivalent products.
We review your refund request and may ask for photos or additional information.
If approved, we process your refund immediately.
Refunds are processed back to your original payment method.
All our mushrooms come with a freshness guarantee. If you're not satisfied with the quality upon delivery, we stand behind our commitment to providing premium, fresh mushrooms from the pristine environment of Ooty.
For any refund inquiries or to submit a claim, contact us:
Yes, you can modify your order quantity or delivery address up to 12 hours before the scheduled delivery time.
If you're not available to receive your order, we'll arrange for delivery at the next available time slot. Failure to receive delivery may result in cancellation charges.
Please take clear photos of the mushrooms showing any quality issues and contact us within 24 hours of delivery. We'll review your claim promptly.
Refunds are processed to the original payment method used for the purchase for security and transparency purposes.