Our service terms and conditions for your protection and satisfaction
Welcome to Pretty Mush! These Terms and Conditions govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms. Please read them carefully before placing any orders.
Last updated: November 16, 2025
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
You agree to provide accurate, current, and complete information during the ordering process. Any changes to your personal information must be updated promptly.
You agree to use our services only for lawful purposes and in accordance with these Terms. You may not use our services in any way that could damage or impair our website or servers.
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraud.
All prices are displayed in Indian Rupees (INR) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice.
Once an order is placed, modifications may be possible depending on the order status. Please contact us immediately if you need to make changes to your order.
Delivery times are estimates and not guaranteed. Factors beyond our control, including weather conditions and logistics, may affect delivery schedules.
Risk of loss passes to you upon delivery of the products to the delivery address. We recommend checking your order upon receipt.
If delivery fails due to reasons beyond our control, we will contact you to arrange re-delivery or refund. Please refer to our shipping policy for detailed information.
We guarantee the freshness of our mushrooms upon delivery. If you receive products that are not fresh, please contact us within 24 hours for a replacement or refund.
Mushrooms should be stored in the refrigerator at 35-40°F (2-4°C) and consumed within 5-7 days of delivery for optimal quality and safety.
Our mushrooms are grown in controlled environments using sustainable practices. We maintain high quality standards throughout our cultivation and packaging processes.
Our liability is limited to the maximum extent permitted by law. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits or data.
These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of courts in Tamil Nadu, India.
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the new terms.
All content on this website, including text, graphics, logos, images, and software, is the property of Pretty Mush and is protected by Indian and international copyright laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
If you have any questions about these Terms and Conditions, please contact us:
While our mushrooms are grown under controlled conditions, individual results may vary. We make no warranties about the specific health benefits or taste characteristics of our products beyond what is stated in our marketing materials.
We strive to maintain website availability but cannot guarantee uninterrupted access. The website may be temporarily unavailable due to maintenance, updates, or factors beyond our control.
We are not liable for delays or failures in delivery due to weather conditions, natural disasters, or other force majeure events that affect our supply chain or delivery operations.
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
Effective Date: November 16, 2025
Last Updated: November 16, 2025