Shipping Information

Fast, fresh delivery from our Ooty farm to your table

Farm Fresh Delivery

From harvest to your home in 24-48 hours

Shipping Methods

Express Delivery (Recommended)

Next-day delivery for maximum freshness

Delivery Time: Next business day (Orders placed before 2 PM)

Coverage: Ooty, Coimbatore, Bangalore, Chennai metropolitan areas

Cost: ₹50 for orders under ₹500 | Free for orders above ₹500

Features: Temperature-controlled packaging, real-time tracking, preferred delivery time slots

Standard Delivery

Reliable 2-3 day delivery

Delivery Time: 2-3 business days

Coverage: Major cities across Tamil Nadu and Karnataka

Cost: ₹75 for orders under ₹500 | Free for orders above ₹1000

Features: Insulated packaging, basic tracking, flexible delivery windows

Farm Pickup

Come directly to our farm

Pickup Time: Monday to Saturday, 9:00 AM - 5:00 PM

Location: 8/75, Mulligoor Village, The Nilgiris, Tamil Nadu

Cost: Free (No delivery charges)

Features: See our cultivation process, farm tour available, freshest possible product

Delivery Zones & Pricing

Zone 1: Local

  • Ooty, Coonoor, Kotagiri
  • Next-day delivery
  • Free delivery over ₹300
  • ₹25 standard delivery fee
  • Same-day pickup available

Zone 2: Regional

  • Coimbatore, Bangalore, Chennai
  • 1-2 day delivery
  • Free delivery over ₹500
  • ₹50 express delivery fee
  • Temperature-controlled shipping

Zone 3: Extended

  • Other Tamil Nadu cities
  • 2-3 day delivery
  • Free delivery over ₹750
  • ₹75 standard delivery fee
  • Limited express options

Zone 4: Bulk Orders

  • Restaurant & wholesale orders
  • Custom delivery schedule
  • Special pricing available
  • Dedicated account manager
  • Volume discounts

Freshness Guarantee

We guarantee your mushrooms will arrive fresh and at peak quality. If you're not satisfied with the freshness upon delivery, contact us within 24 hours for a replacement or refund.

Track Your Order

Enter your order number to track delivery status and see estimated arrival time.

Important Shipping Information

Order Cut-off Times

Express delivery orders must be placed before 2:00 PM for next-day delivery. Standard delivery orders can be placed until 6:00 PM for next dispatch.

Temperature Control

All our mushrooms are shipped in temperature-controlled packaging to maintain freshness during transit. We use specialized insulated containers and ice packs when necessary.

Delivery Instructions

Please ensure someone is available to receive the delivery. If you're not home, we'll attempt delivery to neighbors or schedule a re-delivery at no extra charge within 24 hours.

Packaging & Handling

  • Eco-friendly, compostable packaging
  • Temperature monitoring during transit
  • Shock-resistant packaging for protection
  • Clear labeling with harvest date and storage instructions

Contact for Shipping Questions

Need help with delivery options or have shipping questions?

  • prettymush2025@gmail.com
  • +91 86680 21135
  • WhatsApp: +91 86680 21135

Frequently Asked Questions

What if I'm not home during delivery?

Our delivery partner will attempt delivery up to 3 times. If unsuccessful, we'll contact you to arrange an alternative delivery time or location. You can also specify safe drop-off locations.

Can I change my delivery address after ordering?

Address changes are possible until 6 hours before the scheduled delivery. Contact us immediately with your order number and new address details.

Do you deliver on weekends?

Yes, we deliver on Saturdays (9 AM - 2 PM) and Sundays (10 AM - 1 PM) for express delivery in select areas. Sunday delivery may have additional charges.

How do you ensure freshness during shipping?

We harvest fresh daily, package in temperature-controlled containers, and use express shipping methods. Our packaging maintains optimal temperature and humidity for 24-48 hours.